Recovery in retail

Half-day specialized seminar on recovery in retail. It focuses mainly on issues of collections.

Introduction, administration of receivables

  • collections management
  • collections operations

Debt recovery strategy

  • Early Warning Systems
  • risk based approach
  • internal versus external enforcement
  • strategy testing (Champion - Challengers)

Procedures in the recovery of receivables

  • recovery tools (phone calls, SMS, personal visits)
  • campaigning and amnesty campaigns
  • sale of receivables
  • purpose-built companies (SPV)


  • reporting
  • changes to repayment calendars
  • the cost of debt collection and the duration of processes

Performance management of the recovery process

  • incentive programs
  • training
  • capacity planning
  • procedural
  • qualitative
  • the selection process
  • performance management
  • commission systems